Current as of Nov 21, 2019
Sundance Printing is committed to providing excellent customer service and fulfilling your jobs with quality and professionalism. In order to achieve this, we may collect data on you through our website, over the phone, and email. This privacy applies to all information we collect on you through these methods. We take pride in keeping your information secure, confidential and private, and the privacy and security of this information is our top priority.
1. Your Responsibility:
2. Your Information
We require information about you in order to perform better customer service. You may be asked to provide certain information such as your name, company name, email address and phone number, and in some cases, you may be asked to provide credit card information over the phone. This information is used to provide a better service and ensure our customers have an optimal positive experience while working with us. We do not sell, share, disclose, or otherwise disperse this information except where required in the process of shipping items.
3. Information Security
As your printer, we want to be sure that your information, artwork, and files are safe and secure. We have measures in place to ensure that all data you send us is secure. There are inherent risks with electronic transactions that mean that no electronic transaction is ever 100% secure.
We may embed files on your device to better improve your browsing experience and your overall experience with our website. Our partners with links to our site (Such as
5. Customer Service
Our staff uses both phone and email in order to provide a better customer experience. We communicate on a regular basis with our customers via these methods in regards to their orders, and will use these to provide updates, answer questions, or address comments.
7. Announcements, Newsletters, and Surveys
We may, from time to time, provide you with a free newsletter and information about surveys or other announcements regarding our surveys. Our customer’s participation is entirely voluntary, and you may opt out of these at any time. We use this information to provide quality customer service and customer care. This information will not be shared with others nor will it be redistributed, dispersed or otherwise spread to any third party.
Who we are
Our website address is: https://SundancePrint.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When you fill out our contact form, the info is saved within our WordPress database, and an email notification is sent to the appropriate person within our organization. Our age of consent to connect with us is 18 years or older. If someone is under the age of 18, they must have their parents/guardians fill out the form. If you believe we might have any information from or about a child under 18, please contact us immediately.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Analytics and Additional Tracking Tools
We use Google Analytics, Google Search Console, Google Fonts, our hosting company’s tracking system, WordPress’s stats program, and other 3rd party tools that do collect personal data including your IP address. We do not sell, rent or share this data outside of the tools mentioned. We do collect this data to help our site perform better and to speak more effectively with our site visitors. If you have any questions about what we do, please contact us.
You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Who we share your data with
We use Google products, as well as our email service provider, hosting company, and 3rd party plugins.
We may add you to an email marketing subscriber list and send emails to our subscribers. It will be through a third-party provider, which may collect and process your data using industry-standard technologies to help us monitor and improve our newsletter. You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.
We restrict what data third-parties can see whenever possible. If you have any questions, please contact us.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Your contact information
Your personal info filled out on a contact form is only seen by our internal team either through the WordPress database or our email client (where we read the notification our system sends when you fill out our contact form). If you ever want that deleted, just let us know.
How we protect your data
We use a WordPress exclusive hosting provider that takes on the challenge of keeping our site secure and backed up. They have specific security features, and we also use a Simple SSL certificate – which gives us a Green Security Padlock with our HTTPS:// address.
What data breach procedures we have in place
If we find our site has been hacked, we will notify the appropriate authorities within 72 hours or less.
What third parties we receive data from
We currently use some tracking tools that give us access to your IP address and other personal data, but we do it for site performance reasons and do not share, sell or rent that information.
What automated decision making and/or profiling we do with user data
We do not do any automated decision making or profiling.
Industry regulatory disclosure requirements
We follow the best practices and try to continuously keep on top of new legal regulations. If you ever have questions for us, please contact us, we are glad to discuss it with you.
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).